ServiceService Center

Why cant voice wake up?
A. First figure out what the wake-up word of the machine is and then wake up.
B, Mandarin is not standard or the sound is small
(Please use standard Mandarin for voice control, don't use dialect, the sound should not be too small, and if the speed is too fast, it will affect the speech recognition)
Music cannot be played
Music needs to be connected to the network. If there is no network, only local music can be played.
(Local music needs to copy music files to the memory card or the built-in memory of the machine)
Reversing AV--IN is invalid, no image is visible
A. After the inspection, the camera is in good contact.
B. Is the wiring normal? (The red line of the camera must be connected to the 12V positive pole of the headlight)
C, not a dedicated car machine must be plugged in a cigarette lighter car charger to achieve reversing screen
The screen is black, the indicator is on and the video is normal.
Note: Why is the screen black screen when the recording is recorded for a while? The indicator light is still on and the video can be recorded normally.
A. Check if the machine is powered off.
B, the machine has turned on the screen saver function. (turn it off)
Play "File Error" prompt
Note: When playing pictures and videos, the “File Error” prompt appears, how to eliminate
A, restore the factory settings in the menu, and then "format" the memory card in the menu;
B. If the above steps still fail after operation, please replace the memory card. It is recommended to use the high-speed card of C10 or higher.
Auto stop or prompt card full
Note: When the machine is recording, it will stop automatically or the card will be full.
A. Set whether the loop recording is on (if the function is not enabled, the memory will be full after recording for a while, it is recommended to set the loop for 3 minutes);
B. Check if the gravity sensor (G-sensor) is low or off (if this function is turned on, the machine will automatically lock the file during the recording process, so that the file will not be automatically deleted and deleted);
C. Check if the motion detection function is turned on in the menu setting. If it is, please turn off its function (the file saved by motion detection will be locked and not automatically deleted)
D. After the above steps are completed, the card is still full, then the card is formatted or replaced with a new card. (The card is different due to different recorder schemes, or the card is broken during use. It is recommended to use C6 or above. The genuine high speed card).

Electronic dog, a live broadcast, you have already speeded
Check the speed setting of the electronic dog. If the setting is 50 kilometers, then when the driving speed of the vehicle exceeds 50 kilometers, the electronic dog will broadcast the voice prompt that you have already speeded, and so on, if not used. For this function, you only need to set the overspeed setting to 0, then the speed limit is canceled.
Fixed point is not reported
Note: First of all, check whether you have encountered all the red light photos, fixed speed, gas stations are not reported, or occasionally one or two do not report:
(1) If all fixed data is not reported, first check if the electronic dog is connected to the satellite normally, or the electronic dog program has exited and does not run in the background. To determine that there is no problem with the above two situations, you need to upgrade the data or uninstall the APP to reinstall (may be the data loss of the electronic dog).
(2) If there are occasionally one or two fixed points are not broadcast, this means that our factory has not collected and updated this point. We will collect the missing points as soon as possible and upload them to the website. As long as the users download and upgrade, the fixed points that were not broadcast before will be broadcast normally.
The speed of the electronic dog is not reported
The user responds to the e-dog encountering the flow rate without reporting the need to determine the following:
A. Ask the user if they understand the way the electronic dog encounters the mobile speed measurement.
(Detected radar signal KKA, KU band – Drip)
B. Is the police speed measuring device really turned on?
C. Determine whether the speed setting of the electronic dog is reasonable (generally set 20-40 km)
D. It is determined that the traveling speed of the vehicle has reached the mute speed value set by the electronic dog.
E. Is the electronic dog volume turned off?
The degree is measured by the GPS satellite positioning, and the signal is delayed. The speed of the car dashboard is measured by the sensor of the car, so there will be a 1-8 mile error between them.

Car dashboard speed difference
Note: The speed of the car dashboard is different from the speed of the electronic dog interface.
can not display
(Note: The current location cannot be displayed or the destination input is successful and the route has been planned, but the location is not in place when navigating
Figure movement)
When the machine is not positioned, its position is not moved in the map.
(Insert the GPS module of the machine into the GPS hole of the machine, bury the beam line from the edge of the windshield into the A-pillar or B-pillar, and expose the GPS module, then tear the 3M glue on the back of the GPS module to the table. fixed
Place name search does not come out
A. There is no data for the city in the offline map.
(After entering the map, click Settings - Map Management - Download, select the desired city, click to download)
B. The place where the search is needed is not regionalized when searching for place names.
(After entering the navigation, click Settings - Set Destination - click on the city in the upper right corner, for example, need to go to a place in Changsha, then set the Shenzhen in the upper right corner to Hunan - Changsha, and then enter the place name)

Insensitive to touch or no response to touch
A. This product uses a capacitive multi-touch. Do not touch with a finger with water when touching, which will make the touch insensitive.
B. When the touch is completely unresponsive, it may be caused by software. You can contact the after-sales service.
C, if the brush machine still can not be solved, the touch screen itself is bad, you can contact the after-sales processing
The machine does not boot
A. Insert the charger into the car cigarette lighter to check if the lamp on the charger will be bright. If it is not bright, the charger will be broken and replace the charger.
B. Use the sharp object 针 reset button such as a needle to restart the machine. (RESET is the reset hole)
Frequent installation and connection problems of common wires and ACC wires and ground wires
Normal power refers to the positive power supply that is connected from the positive pole of the battery and is not controlled by any switch. Yellow constant power is connected to this circuit insurance. It is recommended to choose insurance above 20A.
The ACC line means that the key is inserted and turned into the vehicle for power supply, but the engine does not have a live line in the activated state. The ACC red line is connected to this circuit insurance. It is recommended to use 10-15A insurance.
Black is the grounding wire, which is usually connected directly to the metal frame of the car (no coating to ensure conduction).
Please cooperate with the power measuring tool to select the correct circuit insurance. Choosing an improper insurance position will make the machine not work properly.


● How does WeChat bind mobile devices?
First confirm that WeChat is the latest version, search for and pay attention to the public number provided by the manufacturer. Then click on the main interface of the machine "System Settings - QR Code", scan the QR code above, and bind the machine.


● When the device is in normal use, the device prompts “The memory card is full”.
1: Check if the video screen in the video playback of the recorder is locked. If it is locked, please click the permanent save file to delete all.
2: Uneven road conditions cause the device to mistakenly think that it is a crash and lock the video. In the system settings, the collision sensitivity is readjusted.
3: In the interface system settings, click on the SD card to format the entire card.


● Only one map can be used
1: Long press the navigation icon of the interface to select the navigation map


● The interface time is incorrect.
1: Whether the machine is indoors, or there is a building block signal, the machine cannot be GPS positioned
2: When the network connection is normal, press and hold the time icon to enter the setting and adjust the time to use the network time.


● How do I turn off voice?
Click the Home button on the cloud mirror desktop, then a small box will pop up. There will be a voice logo in the upper left corner of the small box. Press and hold it, the slash will be closed, and then long press, no slash is open!


● Isn't there an anti-theft photo alert function, why don't I?
1. Under normal circumstances, when the car is separated, the car is bumped. The rearview mirror will automatically take a photo and upload it to the mobile phone WeChat service number. You only need to open WeChat to view it.
2. If the network is not good, it may affect the photo upload speed, but it will still take pictures automatically. At this time, there may be cases where only the information is received and the picture is not received.
3. There is an option in the settings "Anti-theft collision level" which is actually to adjust the sensitivity. If you adjust too low, the sensitivity of the car is low, and you can't sense the external vibration very well. If the adjustment is very high, then you must be prepared to accept the information, because the wind can make the car feel the vibration. Therefore, it is recommended to adjust to moderate.


● Can I bind multiple devices?
can. If your mobile phone is bound and your family's mobile phone is bound again, you need to send a binding application to your mobile phone, and you can bind it when you agree.
If there is no flow card, what features are not available?
If there is no traffic, some software that requires network communication can not be used, such as voice recognition accuracy will be greatly reduced, real-time traffic conditions, online music and online upgrades; (also support offline navigation, local music, can be shared by mobile phone Bluetooth Play.)
What is the accuracy of the rearview mirror navigation function? Will not be searched in many places?
The built-in GPS module of the rearview mirror can only search for the GPS signal in a hot start. The GPS signal can be searched in most areas. The built-in Gaode/Baidu map can support offline navigation after downloading the map, and can update the map online.
What is parking monitoring
The parking monitoring function is to monitor the car's peripheral screen after the car is turned off. The function can be selected after opening the function in the menu setting, and then the machine is turned off. After the car is hit by the external force, the driving recorder will automatically open and record the picture. The role of monitoring. (Large system needs to be used with the buck line)
What is loop video?
Loop recording is a loop recording of the machine. It does not need to delete files manually. The machine needs to set the menu to loop (3/5 minutes). The recorder will save the video according to the set time until the memory card is full. The machine will overwrite the video with the earliest time period saved, and the loop recording function will be implemented.
12V, 24V, 36V voltage battery, driving recorder can be connected to the power supply?
Note: At present, the output voltage of automobile batteries on the market is usually “12V, 24V, 36V”. Can the battery of these voltage values be connected to the driving recorder? Machine input voltage range
The original car charger input voltage range is 12~24V, so it only adapts to 12V, 24V car battery, generally 5V voltage input, electronic dog is 12V input.